Shipping & Returns

Every MKE Shirt Club shirt is printed to order, just for you. Here's how shipping works, and what to do if anything isn't right.

Shipping

  • Production: standard orders are printed and shipped within 1–4 business days of being placed.
  • Shipping options: USPS Priority Mail, rush printing with Priority Mail Express, and same-day local delivery in the Milwaukee area. Current prices and delivery dates are shown in your cart and at checkout, and on our Support page.
  • Same-day local delivery: order by the cutoff time on a business day and it's delivered that day; orders after the cutoff are delivered the next business day.
  • Some orders ship in 2 packages that may arrive on different days. Your cart and order confirmation will let you know.

If something's wrong, we'll fix it

We'll reprint or refund at no cost to you if your shirt arrives:

  • Misprinted: the design is crooked, faded, smudged, cut off, or doesn't match what you ordered
  • Defective: holes, seams coming apart, or stains when it arrives
  • Damaged in transit
  • Wrong: the wrong design, color, or size compared with your order

How to report it: within 30 days of delivery, email customerservice@mkeshirtclub.com or use our Support page with:

  1. Your order number
  2. A photo of the problem, including a close-up of the print
  3. Whether you'd like a reprint or a refund

You usually don't need to send the shirt back. If we do need it, we'll email you a prepaid return label. Reprints go out as quickly as standard production allows, and we cover the shipping.

Sizing and change of mind

We can't accept returns or exchanges for fit, color preference, or change of mind, since each shirt is made for your order. Please check the Size Guide on each product page before you order. If you're between sizes, we're happy to help you choose; just send us a message.

Cancelling or changing an order

  • Before printing starts: you can cancel or change size, color, or address for a full refund. Contact us as soon as possible with your order number.
  • After printing starts: we can't cancel, because the shirt is already being made for you.
  • Rush and same-day orders often start printing within hours. Please contact us right away if you need a change.

You can check whether your order has started printing on the Track Order page.

Shipping problems

  • Lost package: if tracking hasn't updated for 7 business days, or the package is marked delivered but you can't find it, contact us within 30 days. We'll work with the carrier and reprint or refund if it can't be found.
  • Wrong address: please double-check your address at checkout. If a package comes back to us because of an address error, we'll reship it once you confirm the address, and the customer pays the new shipping.
  • Orders with more than one package: please allow for both delivery dates before reporting a missing item.

Refunds

  • Where refunds go: back to your original payment method, usually within 5–10 business days of approval.
  • What's included: if the problem is our mistake (misprint, defect, damage, or wrong item), we refund the item and its shipping. Rush and same-day fees are refunded if we missed the promised delivery date.
  • Points and discounts: points used on a cancelled or refunded order go back to your account. Promo codes and invite discounts apply to the reprint, but they can't be exchanged for cash.

Creator designs

Shirts from creator stores on MKE Shirt Club are covered by this same policy. We print and ship every order, so contact us, not the creator, about any problem.

Care tips to keep your print looking new

Wash inside out in cold water, tumble dry low or hang dry, and don't iron directly on the print. Wear and fading from washing aren't covered as defects.

Questions?

Email customerservice@mkeshirtclub.com or visit our Support page. We're happy to help.

Last updated: October 25, 2026